Support
Something not working, a question about one of our apps, or an idea for what we should build next? Write to us. We are a small team in Ohrid, so your message reaches the people who actually build the apps. No ticket queue, no bot.
Contact us
IMOTKO DOOEL · 14A 8 Septemvri St., Ohrid, Macedonia
Frequently asked
- How do I get help with one of your apps?
- Email contact@imotko.mk and tell us which app you are writing about, Imotko or SleepyBean. One person reads that inbox, so there is no ticket form and no bot in between. Feature requests are welcome at the same address.
- What should I include when reporting a bug?
- The app name and version, your device model and OS version, and what you did just before it went wrong. A screenshot or a short screen recording usually saves a round of questions.
- How quickly will you reply?
- We aim to answer within two business days, Monday to Friday, Central European Time. If something is broken for you right now, say so in the subject line and we will look at it sooner.
- Can I write to you in Macedonian?
- Yes. Macedonian or English, whichever you prefer. We answer in the same language.
- How do I delete my data?
- SleepyBean keeps your settings on your device only, so uninstalling the app removes everything. For Imotko, the account and data options are described in the privacy policy on imotko.mk, or write to us and we will handle the request.
- I run a real estate agency. Who do I talk to about Imotko?
- Listings, agency accounts and anything commercial around Imotko are handled on imotko.mk. You can also call +389 71 360 169 and we will point you to the right person.